At Card Man Creative Production Ltd, we pride ourselves on delivering high-quality custom cards. Due to the personalized nature of our products, we have specific policies regarding returns and refunds.
Final Sale on Custom Items: All custom-made cards are final sale. We do not accept returns or exchanges for these products unless they arrive damaged or significantly different from the approved design.
Eligible Return Reasons:
● Incorrect item received
● Damaged during shipping
● Major design errors that deviate from approved preview
Reporting a Problem: Please contact us within 5 days of receiving your order. Include photos, your order number, and a description of the issue. We will review your case and respond within 2 business days.
Resolution Options: Depending on the situation, we may:
● Reprint and reship your item
● Issue a partial or full refund
● Provide store credit
Non-refundable Situations:
● Buyer's remorse or change of mind
● Minor color or layout variations due to print process
● Delays caused by shipping carriers or customs